FAQ

WHY CREATE A TSOQ ACCOUNT?

WHEN WILL MY ORDER SHIP AND WHEN WILL I RECEIVE IT ?

ASAP girl. All orders will be shipped out as fast as possible and depending on where it is being sent to should be there within 2-10 days. You will be sent a tracking number to follow it's progress. Please expect some minor delays due to Covid-19. 

 WHAT TYPES OF PAYMENT ARE ACCEPTED?

We accept: Visa, Mastercard, American Express and Paypal. We do not accept personal checks, money orders or direct bank transfers.

HOW DOES PRICING / CURRENCY WORK?

All prices are displayed in Canadian Dollars. Your credit card company will calculate the exchange rate automatically for other currencies . To get an estimate of approximately what the exchange rate currently is, click HERE for online currency calculator. 

ADDRESS CORRECTION or SHIPPING TO A COMPANY/BUSINESS:

TSOQ is not responsible for any fees incurred to change/update the address. In cases such as these, the customer is responsible for all fees associated with an Address Correction. 

If you would like your items delivered to a company/place of business, please ensure both YOUR NAME and the COMPANY NAME is included in your SHIP TO address.

All courier companies require the actual COMPANY NAME to be listed if the address is associated to a business otherwise the package is deemed as residential, and therefore an ‘INCORRECT ADDRESS’ and they cannot deliver the package.

Return to Sender (RTS) fee will be applied to all returned packages of $40 plus shipping costs associated with re sending the items to you. 

 The purchaser (customer) is responsible for the complete re-shipping cost and the RTS fee.   

 

CAN I CANCEL / CHANGE MY ORDER?

NO CANCELLATIONS WILL BE MADE ON ANY ORDERS. 

 RETURNS & EXCHANGES

 * ALL ITEMS ARE A FINAL SALE AND NOT VALID FOR EXCHANGE OR REFUND. 

If you have a question regarding your order please email us at orders@thestoreonqueen.com

ITEM OUT OF STOCK?

If an item you have purchased is out of stock you will be refunded which will be reflected on your financial statement within a few days. 

P.S We love you xo