would you like to become a retailer of our hair oil? contact us ! Info@fatimahughes.com

FAQ

WAS THIS WEBSITE The Store On Queen - TSOQ?

Yes, it sure was. Fatima aka VaVa has moved to the beauty and wellness space. 

 

WHY SUBSCRIBE TO OUR NEWSLETTER?

You will be the first to hear about our sales and special offers. We send newsletters with discounts to other brands, share beauty tips & product releases AND DON'T SPAM YOU. lol

 

WHY CREATE AN ACCOUNT?

Enjoy a faster checkout process, save multiple shipping addresses, access your order history, have items to your wish list 

 

WHEN WILL MY ORDER SHIP AND WHEN WILL I RECEIVE IT ?

ASAP Gorgeous. Depending on your location you can expect your order as fast as 3 day from the time you placed it.  Our orders are processed and shipped within 48 hours using the fastest option available with UPS and Canada Post. You will be sent a tracking number to follow the progress. 

 WHAT TYPES OF PAYMENT ARE ACCEPTED?

Visa, Mastercard, American Express and Paypal. 

HOW DOES PRICING / CURRENCY WORK?

All prices are displayed in Canadian Dollars. Your credit card company will calculate the exchange rate automatically for other currencies.

ADDRESS CORRECTION or  SHIPPING TO A COMPANY/BUSINESS:

Fatima Hughes is not responsible for any fees incurred to change/update the address. In cases such as these, the customer is responsible for all fees associated with an Address Correction. 

If you would like your items delivered to a company/place of business, please ensure both YOUR NAME and the COMPANY NAME is included in your SHIP TO address. All courier companies require the actual COMPANY NAME to be listed if the address is associated to a business otherwise the package is deemed as residential, and therefore an ‘INCORRECT ADDRESS’ and they cannot deliver the package.

Return to Sender (RTS) fee will be applied to all returned packages of $40 plus shipping costs associated with re sending the items to you. 

 The purchaser (customer) is responsible for the complete re-shipping cost and the RTS fee.   

 CAN I CANCEL / CHANGE MY ORDER?

 We Process so fast we cannot insure we will catch your email in time to cancel and stop the shipment. 

 RETURNS & EXCHANGES

 All of our products are made with love and care. We provide all the necessary information to help you make the right decision on what product is best for you therefor there are no returns or exchanges. Alternatively, we have save retailers where you can pop in and try and smell in person. 

If you have a question about a product or regarding your order please email us at info@fatimahughes.com

ITEM OUT OF STOCK?

In the rare case an item you have purchased is out of stock you will be refunded which will be reflected on your financial statement within a few days. If an item is sold out you may leave your email address in the 'notify me' box under the product.

HOW CAN I BECOME A RETAILER?

We are so happy you're interested! Please contact us at info@fatimahughes.com.