The Golden Secrets Is Now Available In Canada And We Have It!

FAQ

WAS THIS WEBSITE The Store On Queen - TSOQ?

WHY SUBSCRIBE TO OUR NEWSLETTER?

WHY CREATE AN ACCOUNT?

WHEN WILL MY ORDER SHIP AND WHEN WILL I RECEIVE IT ?

ASAP Gorgeous.  Our orders are processed and shipped within 48 hours using the fastest option available with UPS and Canada Post. You will be sent a tracking number to follow it's progress. Depending on your location you can expect your order as fast as 3 day from the time you placed it. 

 

 WHAT TYPES OF PAYMENT ARE ACCEPTED?

We accept: Visa, Mastercard, American Express and Paypal. 

HOW DOES PRICING / CURRENCY WORK?

All prices are displayed in Canadian Dollars. Your credit card company will calculate the exchange rate automatically for other currencies . 

ADDRESS CORRECTION or SHIPPING TO A COMPANY/BUSINESS:

Fatima Hughes is not responsible for any fees incurred to change/update the address. In cases such as these, the customer is responsible for all fees associated with an Address Correction. 

If you would like your items delivered to a company/place of business, please ensure both YOUR NAME and the COMPANY NAME is included in your SHIP TO address.

All courier companies require the actual COMPANY NAME to be listed if the address is associated to a business otherwise the package is deemed as residential, and therefore an ‘INCORRECT ADDRESS’ and they cannot deliver the package.

Return to Sender (RTS) fee will be applied to all returned packages of $40 plus shipping costs associated with re sending the items to you. 

 The purchaser (customer) is responsible for the complete re-shipping cost and the RTS fee.   

 

CAN I CANCEL / CHANGE MY ORDER?

NO CANCELLATIONS WILL BE MADE ON ANY ORDERS. We Process so fast we cannot insure we will catch your email in time to cancel and stop the shipment. 

 RETURNS & EXCHANGES

 * ALL ITEMS ARE A FINAL SALE AND NOT VALID FOR EXCHANGE OR REFUND. 

If you have a question regarding your order please email us at info@fatimahughes.com

ITEM OUT OF STOCK?

If an item you have purchased is out of stock you will be refunded which will be reflected on your financial statement within a few days. 

P.S We love you xo